1. How does swapping work?
There are two ways to swap on This for That. You can decide to do any one for your stuff
a) Temporary swap: Where both swappers agree to return their items to each other after a specified period
b) Permanent swap: Where both swappers exchange stuff permanently, without any return criteria
2. How long can the temporary swap period be?
If you choose to swap on a temporary basis, you can choose from a range of durations:
a) 1 week
b) 2 weeks
c) 3 week
d) 4 weeks
These options are for the comfort and ease of our swappers. There are no hidden implications of choosing different time durations. The shipping costs remain exactly the same in all cases.
3. How do I initiate a swap?
Browse through our curated collection and click on an item you like. Then click on the swap button at the bottom to send a request to the owner. Once you hit swap, you will see swap suggestions from us. Our unique swap algorithm matches the item you want to swap, with items from your closet on different parameters to show you these suggestions. However, if you don’t like our suggestions, you can always click on the Build Your Swap button on the bottom right of the screen and build your own swap request.
4. What can I swap my item(s) for?
You can swap your item(s) for any item from someone’s closet that you mutually agree to exchange. It is not necessary to exchange clothes for clothes, bags for bags and so on. Your stuff, your rules! Alternatively, you can swap your item for credits.
5. If I like a particular item from someone’s closet but the other person does not like anything from mine, can we still swap?
Why, of course! If the other person is not willing to take anything from your closet at all, you can still swap. In this scenario, you can choose to swap for credits. What this really means is that you transfer the credit value of the item in question to the fellow swapper’s account. The fellow swapper gets their item’s worth in credits and you get the item! The fellow swapper can make use of these credits in a similar situation anytime. Read through the Credits section to know more.
6. What happens after I send a swap request to the other member?
After you send out a swap request, the other member can either accept, reject or edit the request.
a. If the member rejects your request, you will receive a notification about the same and the swap will officially close. You can, however, choose to message the fellow member and discuss the matter
b. If the member accepts your request and pays shipping for their item, you will receive a notification that your swap request has been accepted. Once you receive the notification, you are expected to proceed to shipping/purchasing credits (as the case may be) immediately. Failure to ship/transfer credits within 24 hours of receiving an acceptance notification, will lead to cancellation of the swap
c. If the member edits your request, you will receive a notification for the edited swap. You can then choose to accept or reject the edited request
7. How much time do I have to respond to swap requests?
Every member has a one day window to respond to requests. If you’ve sent a request, the receiver is expected to respond within a day’s time. If your request has been accepted, you are expected to ship/transfer credits within a day. The reason for this is simple. No one likes waiting for eternity! The idea is to be quick, responsive and helpful.
8. What happens when a member accepts the swap request but does not pay shipping?
Once a member accepts the swap request, they are expected to pay shipping for their item immediately. If the member fails to do so within 24 hours of accepting the request, the swap will be cancelled
9. What happens when a member accepts swap, pays shipping but doesn’t ship their item?
We offer three attempts for pick-up once shipping has been paid. However, if for some reason a member chooses not to ship after the three attempts, we personally follow up with them. If they still do not ship, the swap stands cancelled. Both swappers involved will be notified through email and in app notifications. Any credits spent on shipping will be reversed to your account in full. Any credits that you might have transferred to the fellow swapper’s account in this case will be credited back to your account as well. However, shipping credits will not be reversed to the defaulting member's account.
10. I accidentally rejected a swap request; can I still continue the swap?
Once you hit reject, you are given a second chance to message the fellow swapper and discuss any details about the swap. If you still hit reject, the swap stands cancelled. You will have to initiate a fresh swap from this point on to proceed
11. I don’t like what the fellow swapper has proposed but I like something else from her closet instead. How do I proceed?
You can go to the swap request notification and choose the message icon to initiate a conversation about this with the fellow swapper. Once you’ve agreed on the details, just go ahead and edit the swap by clicking on the edit swap option.
12. Can both swappers choose to edit the swap?
No. Only the person receiving the request can edit the swap.
13. How many times can I edit a swap?
If you’ve received a request but want to edit it, you can only do so once.
14. What happens if the item I want to send a swap request for is of higher value than mine?
If the item you’re swapping is of higher value, credits will automatically be added to your request to cover the shortfall. You don’t have to add/transfer credits manually.
15. I was trying to send a swap request but the app is asking me to Add Credits. What is this?
If you’re getting a message to Add Credits before initiating a swap request, it is because you have a pending settlement from a previous swap. This happens when a swap is cancelled at the delivery stage or a return request is initiated because of an error at your end. This could mean you misrepresented an item, or refused to give pick up or accept delivery. Either way, you will have to clear up any penalties from a previous swap to be able to send a new request.